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FAQs

General FAQs

  • How do I access the Platform?
  • How do I contact support, report an issue, make a sales enquiry?
  • Who can I speak to if I have questions about the training course that I am on, or about the CQI IRCA exam?
  • What are the minimum password requirements?
  • What if I forget my username and/or password?
  • Can several auditors work on the same audit and checklist at once?
See all 13 articles

System FAQs

  • Change user display name / email address
  • #1 Can’t Access Your Workspace?
  • #2 Can't Access Your Workspace?
  • How do I know how many user licenses I have?
  • How do I know how much storage I have?
  • Autosave
See all 17 articles

License and Commercial FAQs

  • Connect Subscription Terms
  • How much does BSI Connect cost?
  • How long is the agreement period (contract ) for BSI Connect?
  • Can I purchase users, support time, training time?
  • How do I cancel my paid subscription?

Support FAQs

  • What are the support hours?
  • What support is available?
  • How quickly will support respond?
  • Can I purchase dedicated support time?

About BSI Connect FAQs

  • What is BSI Connect?
  • Is BSI Connect only suitable for ISO management?
  • Must I be a BSI certification client to use BSI Connect?
  • Does BSI use the BSI Connect Platform internally?

Data, Hosting and Security FAQs

  • Data, Hosting and Security FAQs

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